At Luxury Go Karts, we sell specialty mini electric & gas replicas of iconic sports cars, built as ride-on go karts, including standard vehicles and customized or made-to-order configurations.
Return eligibility depends on the condition of the go kart and the requirements of this policy, and applies to standard, custom, and made-to-order go karts alike.
We aim to provide a clear and fair return process while complying with applicable consumer protection laws.
1. Return Eligibility
All of our go karts, including ready-to-ship, custom, and made-to-order models, may be returned within 30 days of delivery, subject to the requirements of this policy.
To qualify for a return, the go kart must:
• Be unused
• Not have been driven
• Not have been assembled or modified beyond normal inspection
• Be in its original condition
• Include its original packaging and included components, where reasonably possible
Products that have been used, driven, modified, damaged, improperly stored, or otherwise altered may not qualify for a return.
2. Custom Builds
Only an order placed through our Custom Build page (luxurygokarts.com/custom-build) is a custom build. Custom builds may include customized paint, graphics, racing liveries, name badges, specifications, or other options agreed with us.
Choosing a model (Standard, Performance, or 4-Cylinder) and a color from the trims available on a product page is not a custom build. Those orders are standard orders and follow the standard terms in this policy, including the standard restocking fee.
Custom builds may be returned within 30 days of delivery on the same terms as our other go karts, provided they meet the return requirements in Section 1. The custom build restocking fee in Section 4 applies.
If you need to cancel a custom or made-to-order order, contact us as soon as possible and before production begins.
Whether a cancellation can be accepted after production begins will depend on the stage of production and the circumstances of the order.
3. Return Shipping Costs
Unless the product is defective, damaged in transit, or incorrectly supplied, the customer is generally responsible for the cost of returning the product.
Original shipping charges are generally non-refundable unless otherwise required by applicable law or expressly agreed in writing.
Because our go karts are large and may require freight transportation, return shipping costs can be substantial. Customers should contact us before arranging a return so that we can provide the appropriate return instructions.
4. Restocking Fee
An approved return of a non-defective standard go kart (any order that is not a custom build, including orders with a model and color chosen from the available trims) may be subject to a restocking fee of up to 15% of the purchase price, depending on the condition of the returned product, packaging, and the costs associated with preparing the product for resale.
An approved return of a non-defective custom build (an order placed through our Custom Build page) may be subject to a restocking fee of up to 25% of the purchase price, depending on the same factors.
Any applicable restocking fee will be communicated as part of the return review.
5. Damaged, Defective, or Incorrect Orders
If your go kart arrives damaged, defective, or materially different from what you ordered, contact us within 48 hours of delivery whenever possible.
Please provide:
• Your order number
• A description of the problem
• Clear photographs and/or video showing the issue
• Photographs of the shipping packaging if shipping damage is involved
Do not attempt significant repairs or modifications before contacting us, unless necessary to prevent immediate additional damage or safety risk.
Depending on the circumstances, we may resolve the issue by:
• Providing replacement parts
• Providing repair instructions or arranging a repair
• Replacing the vehicle
• Providing a partial refund
• Providing a full refund
• Providing another appropriate remedy
The specific remedy will depend on the nature of the issue and applicable law.
6. Non-Returnable Products and Circumstances
The following generally are not eligible for ordinary returns:
• Used or driven go karts
• Modified go karts
• Go karts damaged through misuse or improper handling
• Damage caused by unauthorized modifications
• Damage caused by improper charging or battery use
• Products damaged through improper storage or maintenance
• Special-order parts or accessories
• Items otherwise identified as non-returnable before purchase
This does not limit any rights or remedies that may apply under applicable law, including rights relating to defective or incorrectly supplied products.
7. How to Request a Return
Before shipping anything back, contact Luxury Go Karts at:
Please include your:
• Full name
• Order number
• Product purchased
• Reason for the return
• Photographs or other supporting information when applicable
Do not send a product to an address other than the return address specifically provided by Luxury Go Karts.
Unauthorized returns may be delayed or refused.
8. Return Inspection
After an authorized return is received, we will inspect the product to determine whether it satisfies the requirements of this policy.
For standard returns, inspection will generally be completed within 3 business days after the returned product is received, although freight shipments or products requiring additional inspection may take longer.
The condition of the product, packaging, accessories, and components may be considered when determining the final refund amount.
9. Refunds
Approved refunds will generally be issued to the original payment method.
Luxury Go Karts will generally process an approved refund within 3–5 business days after the return has been approved.
Your bank, credit-card company, payment processor, or cryptocurrency/payment service may require additional time to make the funds available.
The timing and method of a cryptocurrency refund, where applicable, may depend on the payment processor and the payment method used for the original transaction.
Shipping charges, restocking fees, or other amounts that are properly excluded under this policy may be deducted from the refund where permitted by applicable law.
10. Order Cancellation Before Shipment
If you need to cancel an order before shipment, contact us as soon as possible.
For standard products that have not yet been shipped, we will review the cancellation request and determine whether it can be cancelled without additional charges.
For custom or made-to-order go karts, cancellation eligibility depends on whether production or customization has begun.
Once a vehicle has entered production or has been prepared specifically for the customer, cancellation may no longer be available except where required by applicable law.
11. Order Delays
If an order experiences an unexpected production or shipping delay, we will make reasonable efforts to provide an updated estimated timeframe.
If an order has not shipped within a specifically stated timeframe, contact us so we can review the order and discuss the available options.
Where applicable law provides specific cancellation or refund rights for delayed orders, those rights will apply.
12. Chargebacks and Payment Disputes
If you experience a problem with an order, please contact us first so that we have an opportunity to investigate and resolve the issue.
We will work in good faith to address legitimate concerns involving orders, delivery, damaged products, defects, or refunds.
Nothing in this section limits any rights you may have under applicable law or the rules of your payment provider.
13. Warranty
Luxury Go Karts currently advertises a 90-day warranty on its go karts.
Warranty coverage is separate from this Return & Refund Policy. Warranty claims may be subject to additional terms and exclusions relating to use, maintenance, charging, modifications, accident damage, misuse, and other circumstances.
Please contact us if you believe your vehicle has a warranty-related issue.
14. Contact Us
For returns, cancellations, refunds, damaged products, or customer support, contact: